SHIPPING & RETURN POLICY

Our policies are designed to ensure transparency and care in delivering our physical products.

  1. Shipping Policy

Order Processing and Shipping Time

All physical orders (Originals and Prints) are prepared and shipped within up to 10 to 14 business days unless otherwise stated on the product page.

Items with gold embellishments require up to 14 to 16 business days to ship because they are:

  • Hand painted

  • Hand finished

  • Custom or made to order items may take longer. Any specific timelines will be shared on the product page.

Shipping Cost

  • Free shipping within the United States

  • For international orders, please email info@clavearts.com before placing your order to receive a delivery quote

Tracking Details

Tracking details will be shared by email once your item has shipped

International Shipping and Duties

We ship worldwide. International customers are responsible for any customs duties, taxes, or fees required by their country. International shipping is not free, please contact us with an address for a quote.

Lost Items

If your item is lost in transit, please contact us within 7 days of receiving your tracking details at info@clavearts.com and include:

  • Order number

  • Full name used on the order

  • Shipping address

Damaged Items

If your item arrives damaged, please email info@clavearts.com within 24 hours of receiving the parcel and include:

  • Photos of the damaged item

  • Photos of the packaging

  • Order number and full name

  • No refunds will be issued if the email is not sent within the timeframe mentioned above.

2. Return and Exchange Policy

Original Artwork Returns

  • Original artwork may be returned within 5 days of delivery

  • Return shipping will be handled by the customer

  • Items must be returned in original condition and packaging

Commissioned Artwork

  • No refunds after the item has shipped. If you cancel after placing the order and before it ships, only 50% of the amount paid will be refunded

Prints

  • No refunds on prints once the order is placed

Digital Products

  • Due to the nature of digital content, all sales of downloadable or online course materials are final and not refundable

Refunds (if applicable)

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed back to your original payment method within 7 to 10 business days.

3. Contact Us

If you have questions about shipping, returns, or need assistance with an order, please contact us at: info@clavearts.com

We appreciate your support and are committed to ensuring a smooth, thoughtful experience with every purchase.