Our policies are designed to ensure transparency and care in delivering our physical products!

1. Shipping Policy

Processing Time:

All physical orders (Originals and Prints) are processed within 3–7 business days unless otherwise stated.
Prints:
- Standard prints take 3-5 business days for processing.
- Prints with gold embellishments require up to 2 weeks for processing due to hand-finishing.
- Custom or made-to-order items may take longer; details will be provided on the product page.

Print Fulfillment Partner:

We work with a trusted print-on-demand supplier [Insert Supplier Name] to fulfill all print orders. Your prints are produced and shipped directly from their facility to ensure quality and efficiency.

Shipping Rates & Delivery Estimates:

Shipping charges are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Domestic (U.S.): 3–7 business days after processing
- International: 7–21 business days depending on location

Shipment Confirmation & Tracking:

You will receive a shipment confirmation email with tracking information once your order has shipped.

Shipping Carriers:

We primarily use USPS, UPS, or DHL depending on the destination and size of the item.

International Shipping & Duties:

We ship worldwide. International customers are responsible for any customs duties, taxes, or fees required by their country.

Damaged or Lost Items:

If your item arrives damaged or is lost in transit, please contact us within 7 days at help@clavearts.com with photos and order details.

2. Return & Exchange Policy

Original Artwork & Custom Items:

For Original and Commissioned Artwork, all sales are final. Due to the unique and handmade nature of original artwork and custom orders, we do not accept returns or exchanges.

Prints:

If you are not satisfied with your purchase, please contact us within 7 days of delivery. Returns are accepted for unused items in original condition.
Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

Digital Products:

Due to the nature of digital content, all sales of downloadable or online course materials are final and non-refundable.

Refunds (if applicable):

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed back to your original payment method within 7–10 business days.

3. Contact Us

If you have questions about shipping, returns, or need assistance with an order, please contact us at:

Clave Arts
Email: help@clavearts.com

We appreciate your support and are committed to ensuring a smooth, thoughtful experience with every purchase!